Langworthy Company
Sales & Business Improvement Consultants
management - sales marketing - evaluations - training

Revised:  12/21/2004

"Since 1983, Langworthy Company has been diagnosing illnesses and prescribing remedies for ailing area companies."
    Small Business News
     Cleveland, Ohio

Services

	Mgt. Consulting
	Sales Consulting
	Strategy Advice
	Strategic Planning
	Marketing &  Corp ID
	Merger/Acquisition
	Company Evaluations
	Turnaround mgt..
	Training On-site
	Training Products

"Becoming a good
manager is not an
event but a process"
     Dr. Kenneth Blanchard

"People don't resist change, they resist transition."
    Dr. William Bridges

World Class Customer Service Professional Service Works!®

The "Professional Service Works!" customer service employee Program uses the DiSC® Dimensions of Behavior model to help people learn to adapt their behavior to customer needs. Through individual exercises, small group activities and a supporting video, employees will increase their professionalism. The employee will learn: Negotiating and overcoming objections without conflict Understanding and adapting to the customer's behavior Employees will be more prepared to successfully nurture one-to-one relationships with clients while improving technical and teamwork skills Managing special service situations and problems Negotiating conflicts Learn how to build strong service and relationships based loyalty from customers. Your sales and customer service team will have the knowledge and tools to gain a competitive advantage by understanding how to "satisfy" the customer and keep the competition at bay. Customize a customer service program for your company Role-playing to learn how to overcome objections, solve customer problems and provide "world-class customer service" Develop a customer service enhancement plan for your organization. This is a 15 hour program structured for five, 3 hour modules and is based upon the Personal Profile System 2800 series behavioral insight. We can customize the training to provide modules for your particular industry group and situation.

For More Information contact Joe Langworthy by phone or email To conduct training on your own and purchase these training materials

Request More Information Here

Telephone

330-477-5271

FAX

330-477-9944

Postal address

Langworthy Company Consultants
3496 Cornwall Drive NW, Canton, Ohio 44708-1154

Electronic mail

General Information: information@langworthycompany.com