Customer Service Training

Customer Service Training!^® ^{Reduce
customer turnover . . . Increase customer loyalty}

World Class Customer Service . . . For a Competitive Advantage

Professional Service Works! Customer Service Employee Program uses the DiSC^® Dimensions of Behavior model to help people learn to adapt their behavior to customers' needs. Through individual exercises, small group activities and a supporting video, employees will increase their professionalism. The employee will learn how to:

	Negotiating and overcoming objections without conflict
	Understanding and adapting to the customer's behavior
	Employees will be more prepared to successfully nurture one-to-one relationships with clients while improving technical and teamwork skills
	Managing special service situations and problems
	Negotiating conflicts
	Learn how to build strong service and relationship based loyalty from customers.
	Your sales and customer service team will have the knowledge and tools to gain a competitive advantage by understanding how to "satisfy" the customer and keep the competition at bay.
	Customize a customer service program for your company
	Role-playing to learn how to overcome objections, solve customer problems and provide "world-class customer service"

This is a 15 hour program structured for five, 3 hour modules and is based upon the Personal Profile System 2800 series behavioral insight.

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ORDERING INFORMATION
Product Description	Item No.	Price	Quantity
Professional Service Works Participant Manual (includes 1 Personal Profile C-128)	U-248	$125
Professional Service Works Trainer's Package (includes training video)	N-428	$1,250

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Please allow 7-10 business days for delivery. Modest shipping and handling charges plus applicable sales tax in addition to quoted rates. Express Service available -- Call. All prices quoted in US dollars.

For More Information contact
Joe Langworthy by phone or email

Telephone: 330-477-5271
FAX: 330-477-9944
Postal address: Langworthy Company Consultants
3496 Cornwall Drive NW, Canton, Ohio 44708-1154
Electronic mail: General Information: information@langworthycompany.com
Training & Consulting Services: jlangworthy@langworthycompany.com; Corporate ID /Marketing Campaigns /Collateral Materials hropers@langworthycompany.com

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3496 Cornwall Drive NW

Canton, Ohio 44708-1154
330-477-5271
CONTACT US information@langworthycompany.com

Creating High Performance Companies and People